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The purpose of this Grievance Redressal Policy (“Policy”) is to set forth the policies and procedures to be followed in receiving, handling and responding to any grievance against Stockwiz Technologies LLP in respect of any products & services supplied by the Company directly or through its registered service providers and through the Stockwiz online platform (“Platform”).

The following are broad based objectives for handling all the grievances:
  • - To provide fair and equal treatment to all the customers (“Users”) without bias at all times.
  • - To ensure that all issues raised by Users are dealt with courtesy and resolved in stipulated timelines.
  • - To develop an adequate and timely organizational framework to promptly address and resolve user grievance fairly and equitably.
  • - To provide enhanced level of User's satisfaction.
  • - To provide easy accessibility to the User for an immediate grievance Redressal.
  • - To put in place a monitoring mechanism to oversee the functioning of the Policy.
  • - To be compliant to the applicable laws of India relating to User grievances.
1) How to raise the grievance?

The User can raise grievance through the following modes:

  • - Phone Call: Call at +91 - 8065919278 to register the complaint
  • - Email: The User may write to grievance@stockwiz.in
  • - Letter: The User may also raise the grievance by writing us to the following address: Grievance Redressal Officer GRO 979, 3rd Floor, Mehta Sonography Center Building, 5th Road near Geeta Bhawan, Next To Reliance Smart Point, Jodhpur (Rajasthan) 342001.
2) Registration of grievances

Grievances received through phone call:

  • - The grievances received are recorded in the system.
  • - The grievances that can be answered by the phone calls will be answered immediately.
  • - The grievances that need escalation/need additional details will be escalated within the system.

Grievances received through written communication:

  • - The grievances can be received through registered email or letter.
  • - The grievances received will be recorded in the system.

The User shall be provided with a unique grievance number for future reference and the complaint shall be immediately forwarded to the GRO for resolution of the complaint and further necessary action.

3) Acknowledgements

An acknowledgment shall be sent to the complainant within 4 (four) working days of the receipt of the grievance. Acknowledgment shall contain date of receipt of complaint/grievance, unique grievance number, and expected date for resolution of grievance. In case the complaint received does not pertain to Stockwiz Technologies LLP, the complainant shall be intimated the same within 10(ten) working days.

4) Redressal of Grievance and TAT
  • - The complaint letter/email should contain the details of reference number, complainant's booking details on the Platform, complainant's name, address and contact details, copies of supporting documents, wherever applicable.
  • - All the complaints shall be registered as per the Policy and shall be assigned a unique reference number.
  • - The complaint shall be addressed as early as possible within a maximum of 30(thirty) working days of the receipt of complaint.
  • - The GRO would monitor the resolution of complaints received and periodically put up the same for review by the Senior Management of Stockwiz Technologies LLP.
  • - This Policy is accessible to all and it ensures that information is readily available on the modalities of making and resolving complaints. This Policy is available on the website/platform/app of Stockwiz.
  • - Complaint details will be kept confidential and shall be shared with government authorities or any person only if in accordance with the applicable laws and is necessary to resolve the complaint.
  • - All complaints shall be monitored and marked as closed only after the resolution of the User grievance.
  • - The complaint shall be treated as closed if the complainant has not responded within 15 (fifteen) days of the receipt of the written response from the GRO.
5) Resolution of Grievance

The complainant shall be intimated on resolution of grievance/ complaint. The intimation of resolution shall contain the date of receipt of complaint/grievance, unique grievance number, details of GRO and further right to approach GRO in case of non-satisfactory resolution of grievance within the time specified in the Policy.

6) Grievance Redressal Officer (GRO)

The present Grievance Redressal Officer GRO details are:

Name: Parang Mehta

Designation: Managing Director & CEO

Address: 979, 3rd Floor, Mehta Sonography Center Building, 5TH Road near Geeta Bhawan, Next To Reliance Smart Point, Jodhpur (Rajasthan) 342001.

Contact Number: +91 - 8065919278

Email: grievance@stockwiz.in

7) Grievance Redressal Contact Details

The contact details for grievance redressal at various levels are as follows:

Details of Designation Contact Person Name Address where the physical address location Contact No. Email-ID Working Hours When Complainant Can Call
Customer Care Vishal Chouhan C/O SUNIL MEHTA, Nr. DEEPAK X RAY CLINIC UMAID HPTL, JODHPUR, RAJASTHAN, 342001 8302304450 vishal.chouhan@stockwiz.in 9:00AM - 7:00PM
Head of Customer Care Abhishek Thakur C/O SUNIL MEHTA, Nr. DEEPAK X RAY CLINIC UMAID HPTL, JODHPUR, RAJASTHAN, 342001 8090502308 abhishek.thakur@stockwiz.in 9:00AM - 7:00PM
Compliance Officer Parang Mehta C/O SUNIL MEHTA, Nr. DEEPAK X RAY CLINIC UMAID HPTL, JODHPUR, RAJASTHAN, 342001 9829837880 parang@stockwiz.in 9:00AM - 7:00PM
CEO Parang Mehta C/O SUNIL MEHTA, Nr. DEEPAK X RAY CLINIC UMAID HPTL, JODHPUR, RAJASTHAN, 342001 9829837880 parang@stockwiz.in 9:00AM - 7:00PM
Principal Officer Parang Mehta C/O SUNIL MEHTA, Nr. DEEPAK X RAY CLINIC UMAID HPTL, JODHPUR, RAJASTHAN, 342001 9829837880 parang@stockwiz.in 9:00AM - 7:00PM